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Hollymill Cycles Terms and Conditions
Making your Payment |
When you place an order, we require you to give us your credit card details via the web.
We will also confirm with you that your required goods are in stock and available for despatch, and if they are unavailable at that time, approximately how long it would take to get the items for you.
YOUR CREDIT CARD IS NOT AUTOMATICALLY CHARGED WHEN YOU CONFIRM YOUR ORDER. WE WILL ONLY CHARGE YOUR CARD MANUALLY, ONCE THE GOODS ARE READY FOR DESPATCH. THE EXCEPTION TO THIS IS WHEN GOODS HAVE TO BE MANUFACTURED SPECIFICALLY TO ORDER AT THIS TIME WE WILL TAKE FULL PAYMENT.
We accept Visa , Mastercard, Switch and Solo. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax or post.
If you wish to pay by personal cheque, you may do so to the address given on the contacts page. However we cannot despatch any goods until your payment is received in full. We also accept payment by PayPal, please contact us for further details on this.
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How to Contact Us |
A full set of contact details is included on our Contact Page including a simple form for you to use to email us. |
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Shipping and Handling |
We take great care to package everything against damage. Please allow up to 28 days for delivery (normally 5-7 working days)
Carriage charges for England Scotland & Wales (For delivery to other areas, please phone or email).
>>We will ship to the United States but please email first to ask about shipping rates. Please ask about our European shipping rates as these will vary.
- Bikes…….£20 for orders below £1000 above £1000 carriage free
- Accessories.....variable, please use the cart to calculate the rate.
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Your Security and Credit Card Security |
We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.
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VAT |
All prices quoted on this website include VAT at the UK rate of 17.5% |
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Your privacy |
For specific information regarding our privacy policy, please refer to the Privacy Policy page |
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Back Orders |
If your item is not in stock, you will be given the option to back order it. If you choose to back order, you will be given an expected date for delivery and we will do our utmost to keep to that date, although we are at the mercy of our suppliers. Back orders will attract a 50% deposit at the point of ordering and will have the balance charged in full as soon as the product is despatched.
If we fail to get you the item requested within the agreed delivery time, your deposit will be refunded in full and the back order cancelled if you require. You will also have the opportunity to extend the back order if you choose.
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If you wish to complain. |
Please ring the shop during normal working hours or email our customer service department.
Any complaints, will be handled fairly, be confidential, and effective. If your query cannot be resolved immediately, you will be kept informed of the progress, and given an indication as to when a resolution should be reached.
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Returns |
In the unlikely event that you need to return any goods to us, please follow the following guidelines;
- Contact us by Telephone
- Obtain an authorisation number
- Carefully package the goods to ensure no damage is caused in transit.
Wherever possible, please return all original packaging.
In the instance of goods returned for credit where they were either ordered or delivered incorrectly, the packaging must be in it's original "unsold" condition, to avoid surplus charges.
Return by Recorded post or by a parcel carrier.
For faulty goods claims, these will be inspected upon receipt and either repaired or replaced if they are within the terms of the supplied warranty.
Any items deemed not to be faulty, but to have been misused, abused or neglected, will only be returned upon payment of the appropriate costs. You will be informed of the findings of any inspection and will have the opportunity to appeal.
Postage and Packing fees are non refundable.
If we have sent the goods incorrectly, we will exchange for the correct items, and refund your postage, or refund you in full.
Returned goods must be sent recorded delivery and with an authorisation number from Hollymill Cycles. This does not affect your statutory rights as a consumer.
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Disclaimer |
Do not sign for delivery of damaged goods (refuse delivery). This will enable us to send a replacement free of charge.
If goods need to be collected for any reason, all postage charges will be the responsibility of the buyer. (unless otherwise agreed)
Disclaimer
to ensure your safety we require that your purchased cycle be assembled and adjusted by a trained competent cycle mechanic before use. You as the purchaser are responsible for all costs incurred. You must seek professional advice before using the product. As the owner of this product you are solely responsible for the cost of correct assembly and properly maintaining it in a safe operating condition. Activities such as "wheeliies" stunt riding or jumping will constitute misuse and will invalidate any guarantee that may be offered. We will not accept any third party costs involved whatsoever in maintaining, assembling, replacement or returning back to base the product. |
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